Privacy Policy

When using ClickSquared, Inc.'s ("ClickSquared") website, located at the URL http://www.clicksquared.com or the microsite located at www.crosschannelsupporthub.com (together referred to as the "Site"), and/or services and/or products provided on the Site, you may provide us with personally identifiable information. ClickSquared asks for and maintains the personally identifiable information of its visitors and customers to provide a better, more personal experience on the Site and to deliver certain services or information to you.

ClickSquared feels that if visitors would like a private online experience, then they are entitled to one. ClickSquared’s Site allows customers and visitors to remain anonymous as further described below in the Anonymity section, or opt-out of any contact when requested by an agent. Privacy is very important to ClickSquared. This Privacy Policy describes the conduct and practices of ClickSquared as it applies to our customers and visitors.

ClickSquared Contact Information

ClickSquared, Inc.
280 Summer Street
6th Floor
Boston, MA 02210
857.246.7800
privacy@clicksquared.com

Cookies

ClickSquared employs cookies in order for its server to recognize a return visitor as a unique user. Cookies are small text files placed in the ‘Cookies’ folder on a visitor’s hard disk and allow ClickSquared to remember the visitor. The cookies placed by ClickSquared server are readable only to ClickSquared, and cookies cannot access, read or modify any other data on a computer. All web-browsers offer the option to refuse any cookie. If a visitor refuses the ClickSquared cookie, ClickSquared does not gather any information on that visitor, but doing so will require you to re-enter certain information at each visit, or prevent us from customizing the Site’s features according to your preferences. You may also delete a cookie manually from your hard drive. Cookies themselves do not contain any personal information. We do link the information we store in cookies to any personally identifiable information you submit while on our site.

Web Beacons

Some ClickSquared and customer hosted websites may also use “Web beacon” technologies. When a visitor accesses pages on the ClickSquared or a customer’s website with a Web beacon, an anonymous notice of that visit is generated which may be processed by us or by our vendors. These Web beacons work in conjunction with cookies to let us know what portions of our Site are of interest to our visitors and to help us provide you with tailored information from our website. If you turn off cookies, Web beacon technologies will still detect anonymous information or personally identifiable information and are disregarded.

Usage of Info

ClickSquared uses your Personally Identifiable Information to register you to use ClickSquared’s services, contact you to deliver certain services or information you may have requested, verify your authority to enter into certain areas of the Site, improve the content and general administration of the Site and our services, provide you with notices regarding our services, and, with permission, provide visitors with updates and information about ClickSquared and its services.

The Site may track information that will be maintained, used and disclosed in aggregate form only and which will not contain your Personally Identifiable Information e.g., External Websites linked to, and IP addresses. ClickSquared may analyze this data for trends and statistics in the aggregate, and we may use such aggregate information to administer the Site, track users’ movement, and gather demographic information for aggregate use.

The personal data collected on the Site is intended exclusively for ClickSquared’s use and will not be transmitted to third-parties under any circumstances, with the exception that ClickSquared may pass this information on to some of its partners where appropriate, in the context of jointly developed services.

ClickSquared may disclose your Personally Identifiable Information without prior notice to you: (a) if we believe we are required to do so by law, court order, subpoena from a court with proper jurisdiction, regulation or other governmental authority or otherwise in cooperation with an ongoing investigation by a governmental authority or agency. Only information requested or described is disclosed as directed pursuant to the subpoena or court order. Subject to its legal obligations, ClickSquared will notify customers of the information request as allowed by the subpoena or court order.

ClickSquared will not sell your Personally Identifiable Information to any company, organization or third-party. We do not share, sell, rent or trade Personally Identifiable Information with third-parties for their promotional purposes. ClickSquared utilizes great care in keeping customer information secure and private.

By using the Site, visitors expressly agree to ClickSquared passing on their information only to the third-parties mentioned above.

Choice/Opt-Out

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive additional marketing material from us, you can indicate your preference when committing to the contract.

If you no longer wish to receive our newsletter or promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at privacy@clicksquared.com. You can also enter your information into the Sign Up for Updates form on our homepage, which will direct you to our Subscription Management Center.

You will be notified when your Personally Identifiable Information is collected by any third-party that is not our agent/serve provider, so you can make an information choice as to whether to share your information with that party.

Anti-Spam Policy

ClickSquared has a comprehensive Acceptable Use Policy (“AUP”), available at http://www.clicksquared.com/AUP prohibiting the use of our services and servers to send unsolicited commercial email. ClickSquared requires ALL its customers to agree to adhere to the AUP at all times. ClickSquared continues to actively review and implement new auditing technology such as seedlist monitoring, complaint monitoring and email failure monitoring to ensure compliance with its AUP. Any violations of the AUP can result in immediate suspension of service or breach of contract.