Systems Support Technician
Location: Scottsdale, AZ
:: Responsibilities:
- Basic understanding of Active Directory 2003 User Environment
- Basic understanding of common Internet service protocols: DNS, POP-3, IMAP, SMTP, HTTP, NNTP, LDAP, DHCP etc.
- Diagnose and troubleshoot hardware, software, network and Printer issues.
- Hands on experience installing, configuring, and supporting Windows XP Pro,
- Windows 2000, MS Office, MS Outlook, Internet Explorer, and other client server applications.
- Experience and understanding of helpdesk ticketing software
- Assisting in developing end-user documentation and training materials.
:: Required Non-Technical Skills:
- Candidate MUST posses exceptional customer service skills
- Ability to clearly communicate to users, staff and team members
- Must be able to lift 30 50 lbs.
- Strong administrative skills and experience
- Positive attitude and work ethic
- Highly motivated team player
- Information Technology or Business degree and 1 + years of IT experience preferred.
- Certifications are helpful; A+, MCP, Network+, MCSE
:: About ClickSquared:
ClickSquared is the premier real time relationship marketing services provider of intelligent, multi-channel marketing solutions creating perfectly timed, personalized interactions across all online and off-line direct channels. Leveraging a team of marketing and technology experts and an on-demand marketing platform, ClickSquared develops and executes accountable acquisition, growth and loyalty programs to help build some of the worlds best known brands. For more information on ClickSquared visit the companys web site at www.clicksquared.com. www.clicksquared.com.
